Maintenance Service

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Maintenance Needs

To maintain and improve the quality of the e-mail marketing process under the conditions of spam mail policies of portals, which are becoming increasingly secure, technical support must be provided. ThunderMail provides technical support for various areas for the support of sending e-mails to customers and for the active collection of opinions to further improve our services through user education and customer meetings.

 

Successful Cases of Maintenance

After contacting our ThunderMail technical support team, client’s average mail sending success rate increased up to 90-95% and is constantly under supervision. By applying cartload mail sending engine checks, lost time from system failure can be minimized. By supporting complicated portal communication, it is also possible to operate ThunderMail more conveniently.

 

 

Maintenance Service Break Down

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    Service

    Detailed breakdown

    Stabilized Service

    Sending Environment
    Optimization

    Supervise Mail
    Sending Success Rate

    Analyze Cause of Failures

    Regular System Check-Ups

    Solution Reinstallation

    Education Service

    - Immediate technical support at cartload mail sending system failure
    - Support stabilization and inspection through log analysis

    - Sending environment setting suitable for each portal policy
    - Provide system resource superintendence measure

    - Spam IP closer service

    - Technical support and analysis when specific domain sending fails
    - Analyze error message and error code

    - Host / reverse domain check up
    - Spam IP register status check up
    - Provide sending success rate increase method

    - Free support once a year

    - Visiting education once a year/Support combined education once every quarter

  • Room 501 Hakdong-ro 45 Road 8, Gangnam-gu, Seoul (Nonhyeon-dong, Yuhwa Building)
    T. 070-7095-9792  F. 02-541-0602  
    Email : thundermail@andwise.com 
    Copyright © 2008 ANDWISE CORP. All rights reserved.

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